All Systems Operational
Sendbird N Virginia 2 server Operational
90 days ago
99.86 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Date and Time:
* Mar 12th 09:00 - 10:00 UTC
* Mar 12th 01:00 - 02:00 PST
* Mar 12th 18:00 - 19:00 KST

Duration of downtime: 20 minutes during the maintenance window

Purpose: major version upgrade of the database (bi-yearly)

Service impact:
* Full outage (APIs will get 5xx errors) during the downtime
* Announcements, GDPR will be stopped for an hour beforehand

Affected product: Chat, Desk, and Calls

Posted on Feb 15, 2024 - 02:08 EST
Past Incidents
Mar 3, 2024

No incidents reported today.

Mar 2, 2024
Resolved - Summary: API server outage for 8 minutes
Time of impact: 12:05-12:14, March 2 2024 (PST)
Customer impact: Very high API latency and 500 ratio.
Time line (all PST):
12:05: First HC failure
12:14: HC operational

Mar 2, 15:14 EST
Investigating - We're experiencing an elevated level of API errors and are currently looking into the issue.
Mar 2, 15:07 EST
Resolved - The servers have returned operational.
Mar 2, 05:48 EST
Investigating - We're experiencing an elevated level of API errors and are currently looking into the issue.
Mar 2, 05:45 EST
Mar 1, 2024

No incidents reported.

Feb 29, 2024
Resolved - The servers have returned operational.
Feb 29, 05:49 EST
Investigating - We're experiencing an elevated level of API errors and are currently looking into the issue.
Feb 29, 05:45 EST
Feb 28, 2024
Resolved - The servers have returned operational.
Feb 28, 09:56 EST
Investigating - We're experiencing an elevated level of API errors and are currently looking into the issue.
Feb 28, 09:52 EST
Feb 27, 2024
Resolved - The servers have returned operational.
Feb 27, 12:58 EST
Investigating - We're experiencing an elevated level of API errors and are currently looking into the issue.
Feb 27, 12:56 EST
Resolved - The servers have returned operational.
Feb 27, 09:22 EST
Investigating - We're experiencing an elevated level of API errors and are currently looking into the issue.
Feb 27, 09:19 EST
Resolved - The servers have returned operational.
Feb 27, 04:53 EST
Investigating - We're experiencing an elevated level of API errors and are currently looking into the issue.
Feb 27, 04:48 EST
Feb 26, 2024
Resolved - The servers have returned operational.
Feb 26, 17:31 EST
Investigating - We're experiencing an elevated level of API errors and are currently looking into the issue.
Feb 26, 17:26 EST
Resolved - The servers have returned operational.
Feb 26, 03:44 EST
Investigating - We're experiencing an elevated level of API errors and are currently looking into the issue.
Feb 26, 03:37 EST
Feb 25, 2024
Resolved - The servers have returned operational.
Feb 25, 05:52 EST
Investigating - We're experiencing an elevated level of API errors and are currently looking into the issue.
Feb 25, 05:45 EST
Feb 24, 2024
Resolved - The servers have returned operational.
Feb 24, 14:06 EST
Investigating - We're experiencing an elevated level of API errors and are currently looking into the issue.
Feb 24, 14:04 EST
Feb 23, 2024
Resolved - The servers have returned operational.
Feb 23, 01:45 EST
Investigating - We're experiencing an elevated level of API errors and are currently looking into the issue.
Feb 23, 01:40 EST
Resolved - The servers have returned operational.
Feb 23, 00:54 EST
Investigating - We're experiencing an elevated level of API errors and are currently looking into the issue.
Feb 23, 00:50 EST
Feb 22, 2024
Resolved - The servers have returned operational.
Feb 22, 09:50 EST
Investigating - We're experiencing an elevated level of API errors and are currently looking into the issue.
Feb 22, 09:42 EST
Resolved - The servers have returned operational.
Feb 22, 09:30 EST
Investigating - We're experiencing an elevated level of API errors and are currently looking into the issue.
Feb 22, 09:29 EST
Resolved - The servers have returned operational.
Feb 22, 09:14 EST
Investigating - We're experiencing an elevated level of API errors and are currently looking into the issue.
Feb 22, 09:11 EST
Resolved - The servers have returned operational.
Feb 22, 09:05 EST
Investigating - We're experiencing an elevated level of API errors and are currently looking into the issue.
Feb 22, 09:04 EST
Resolved - The servers have returned operational.
Feb 22, 08:54 EST
Investigating - We're experiencing an elevated level of API errors and are currently looking into the issue.
Feb 22, 08:51 EST
Resolved - The servers have returned operational.
Feb 22, 08:34 EST
Investigating - We're experiencing an elevated level of API errors and are currently looking into the issue.
Feb 22, 08:32 EST
Resolved - The servers have returned operational.
Feb 22, 08:19 EST
Investigating - We're experiencing an elevated level of API errors and are currently looking into the issue.
Feb 22, 08:17 EST
Resolved - The servers have returned operational.
Feb 22, 08:12 EST
Investigating - We're experiencing an elevated level of API errors and are currently looking into the issue.
Feb 22, 08:08 EST
Resolved - The servers have returned operational.
Feb 22, 08:02 EST
Investigating - We're experiencing an elevated level of API errors and are currently looking into the issue.
Feb 22, 08:00 EST
Resolved - The servers have returned operational.
Feb 22, 07:42 EST
Investigating - We're experiencing an elevated level of API errors and are currently looking into the issue.
Feb 22, 07:34 EST
Resolved - The servers have returned operational.
Feb 22, 07:23 EST
Investigating - We're experiencing an elevated level of API errors and are currently looking into the issue.
Feb 22, 07:12 EST
Resolved - The servers have returned operational.
Feb 22, 06:32 EST
Investigating - We're experiencing an elevated level of API errors and are currently looking into the issue.
Feb 22, 05:52 EST
Feb 21, 2024
Resolved - Customers in US-3 may have experienced partial web-socket issues between 09:08 UTC and 09:16 UTC. The incident has been resolved.
Feb 21, 12:48 EST
Resolved - The servers have returned operational.
Feb 21, 12:16 EST
Investigating - We're experiencing an elevated level of API errors and are currently looking into the issue.
Feb 21, 12:10 EST
Feb 20, 2024

No incidents reported.

Feb 19, 2024

No incidents reported.

Feb 18, 2024

No incidents reported.