We have fully recovered files that were possible to recover. We are still assessing the impact of files that we couldn't recover but at this point, it is a nominal amount of the files that we scanned through. We will update further but mark this as resolved for now.
Nov 30, 15:20 EST
We have recovered 75% of the files at this point, thus downgrading to Minor.
We will start working on understanding whether we have files that we were not able to recover and will continue to provide the updates.
Nov 29, 12:25 EST
We are in the progress of recovering files at a accelerated pace. Although customers should be able to start seeing files, time to full recovery is TBA.
Nov 28, 19:33 EST
File recovery progress has begun
Nov 28, 16:32 EST
We are continuing to work on a fix for this issue.
Nov 28, 13:25 EST
Some customers may experience 404 errors when attempting to access file messages over 20 days old. The issue has been identified and work is in progress to resolve.
Nov 28, 11:57 EST